If your game freezes due to a connection issue or unexpected error, try refreshing your browser to return to the game. Rest assured that any Gold Coins and Sweepstakes Coins you had won will be properly credited to your account.
For frequent interruptions, try these troubleshooting steps:
- Clear your browser cache.
- Ensure your device’s operating system is up to date.
- Close any other open apps to free up memory.
- Set your device to high performance mode.
- Temporarily disable your anti-virus scanner while playing games.
If issues persist, contact our customer support and include screenshots or details of the issue.